Data protection

Privacy Policy

data protection

For Gastro Zone Swiss, the protection of personal data has the highest priority. We would therefore like to inform you here about how we protect your privacy when you provide us with your personal data. In addition to naturally complying with the legal data protection regulations applicable in Switzerland, we would like to use this information to commit ourselves to handling your data responsibly so that your privacy is protected at all times. It is important to us that you feel safe when visiting our website.

Under the heading “Responsible body” we will first inform you about the person responsible, the data protection officer and any contact options. Under “General information on using the website “Gastro-Zone.ch” we will inform you about applicable information. The “Further information for customers” section contains information that applies specifically to the respective user group. Finally, under the section “Rights of data subjects” we would like to inform you about your rights as data subjects within the meaning of the GDPR.

If you have any further questions about the collection, processing and use of your personal data or individual processes, our data protection officer will be happy to answer any further questions you may have using the contact options listed below.

Responsible body

The person responsible within the meaning of the General Data Protection Regulation and other national data protection laws as well as other data protection regulations is:

Gastro Zone Swiss GmbH
Zumhofstrasse 4, 6010 Kriens

If you have any questions regarding the collection, processing or use of your personal data, our data protection officer is available to you and can be contacted at the following addresses:

By email:
info@gastro-zone.ch

By post:
Gastro Zone Swiss GmbH
Zumhofstrasse 4
6010 Kriens

General information on using the “Gastro-Zone.ch” website

We collect and use personal data from our users primarily only for the purpose for which the data was made available to us, in particular to process your order, to send you the newsletter you have ordered, for notifications in connection with competitions and to provide a functional website as well as our content and services is required.

Description and scope of data processing

Every time our website is accessed, our system automatically collects data and information from the computer system of the accessing computer. The following data is collected if it is transmitted based on your browser settings:
– Information about the browser type and version used
– The user’s operating system
– The user’s IP address
– Date and time of access
– The last website from which the user’s system accesses our website

The data is stored briefly in the log files of our system. This data is not stored together with other personal data of the user.

The temporary storage of the IP address by the system is necessary to enable delivery of the website to the user's computer. To do this, the user's IP address must remain stored for the duration of the session. The data is stored in log files to ensure the functionality of the website. The data also serves us to optimize the website and to ensure the security of our information technology systems.

The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected.

The collection of data to provide the website and the storage of the data in log files is absolutely necessary for the operation of the website. There is therefore no possibility for the user to object.

Use of cookies

Our website uses cookies to optimize the ordering process. Cookies are text files that are stored in the Internet browser or by the Internet browser on the user's computer system. When a user accesses a website, a cookie can be stored on the user's operating system. This cookie contains a characteristic string that allows the browser to be uniquely identified when the website is accessed again.

Such cookies are used, for example, to save your shopping carts or shopping lists to make your next order easier. After completing the order and when you visit our website again, you will be recognized as a customer using a corresponding cookie, making it easier for you to order again. Most browsers have functions with which the acceptance of cookies can be refused or with which the cookies accepted by the website can be deleted after you have finished visiting a website. Without cookies you can use certain functions of the website, e.g. B. do not use it in the online shop.

We use cookies to make our website more user-friendly. Some elements of our website require that the accessing browser can be identified even after a page change.

The following data is stored and transmitted in the cookies:
- Language settings
– Items in a shopping cart
– Login information

We also use cookies on our website that enable analysis of users' surfing behavior.

In this way, the following data can be transmitted as examples:
– Entered search terms
– Frequency of page views
– Use of website functions

The user data collected in this way is pseudonymized using technical precautions. It is therefore no longer possible to assign the data to the accessing user. The data is not stored together with other personal data of the users.

The purpose of using technically necessary cookies is to simplify the use of websites for users. Some functions of our website cannot be offered without the use of cookies. For this it is necessary that the browser is recognized even after a page change.

The analysis cookies are used for the purpose of improving the quality of our website and its content. Through the analysis cookies we learn how the website is used and can therefore continually optimize our offering. Please refer to the information on web analysis for the exact purpose of use.

Cookies are stored on the user's computer and transmitted from the user to our site. Therefore, as a user, you also have full control over the use of cookies. By changing the settings in your internet browser, you can deactivate or restrict the transmission of cookies. Cookies that have already been saved can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it may no longer be possible to fully use all functions of the website.

Web analysis involving various partners

We use various tools on our website to analyze the surfing behavior of our users.

Google Analytics

We use Google Analytics for our website: a web analysis service from Google Inc., which uses so-called “cookies”. As already described above, these are text files that are stored on your computer and enable your use of the website to be analyzed.

If individual pages of our website are accessed, the following data in particular is stored:
– Two bytes of the IP address of the user’s calling system
– Information about the operating system of the calling system
– Information about the browser
– The website accessed
– The website from which the user accessed the website accessed (so-called referrer URL)
– The subpages that are accessed from the website being accessed
– The time spent on the website
– Date and time of your visit to our website
The information generated by this text file about the use of our website is transmitted to a Google server in the USA and stored there. Google will use this information to evaluate your use of our website, to compile reports on website activity for website operators and to provide other services related to website activity and internet usage. If this is required by law or if third parties process this data on behalf of Google, Google will also pass on this information to these third parties. This usage is anonym or pseudomized. You can find more information about this directly on Google.

If you do not want Google Analytics to have insight into your usage behavior, as just described, you can integrate a deactivation add-on into your browser. Further information about this add-on can be found at: https://tools.google.com/dlpage/gaoptout/.

Google AdWords

As an AdWords customer, we also use Google Conversion Tracking, an analysis service provided by Google Inc. If you have reached our website via a Google ad, Google AdWords will place a cookie on your computer. These cookies are not used for personal identification and expire after 30 days. If you visit our site within 30 days and the cookie has not yet expired, we and Google can recognize that someone clicked on the ad and was redirected to our site. There is a different cookie for each AdWords customer. This means that cookies cannot be tracked via the websites of AdWords customers. The information collected from the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. This allows AdWords customers to know the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users. You can deactivate the automatic setting of cookies via your browser settings if you do not want to take part in the tracking process. You can also deactivate cookies for conversion tracking by setting your browser to block cookies from the domain “googleadservices.com”.

Google AdSense

We also use Google AdSense, a web advertising service from Google Inc., to display advertising (text ads, banners, etc.). Your browser may store a cookie sent by Google or a third party. The information stored in the cookie can be recorded, collected and evaluated by Google or third parties. To collect information, Google AdSense also uses small invisible graphics, which can be used to record, collect and evaluate simple actions such as visitor traffic on the website. The information and/or graphics generated by the cookie are transferred to a Google server in the USA and stored there. The information obtained in this way is used by Google to evaluate your usage behavior with regard to AdSense advertisements. If necessary, Google will also transfer this information to third parties if this is required by law or if third parties process this data on behalf of Google. Google does not associate the IP address of your computer with other data stored by Google. Here, too, you can prevent cookies from being stored on your hard drive and the graphics mentioned above from being displayed. As already described for the other cookies: To do this, you must deactivate the acceptance of cookies in your browser settings.

By using our offers, you agree to the processing of the data collected about you by Google in the manner described here and for the purpose stated above. We would like to point out that Google has its own data protection guidelines that are independent of ours. We assume no responsibility or liability for these policies and procedures. Please inform yourself before using our website at http://www.google.de/intl/de/policies/privacy/.

The processing of users' personal data enables us to analyze the surfing behavior of our users. By evaluating the data obtained, we are able to compile information about the use of the individual components of our website. This helps us to continually improve our website and its user-friendliness.

The data will be deleted as soon as it is no longer required for our recording purposes

Newsletter

You can subscribe to a free newsletter on our website. When you register for the newsletter, the data from the input mask is transmitted to us.
- Surname
- E-mail address
– Date and time of registration

Once you have registered, we will inform you regularly by email about current offers, products and promotions. If you provide us with further data, we will use this, among other things, to address you personally.

If you place an order with us, you have the option to explicitly opt out of the newsletter. In this case, we will only save your email for the purpose of informing you about the order placed. For example, a changed delivery deadline or to inform you that the product you ordered is leaving our logistics center.

The subscription to the newsletter can be canceled at any time by the affected user. Please inform us of your revocation in text form to the following address: info@gastro-zone.ch or use the link provided in every email to completely unsubscribe from the newsletter. This also makes it possible to revoke your consent to the storage of personal data collected during the registration process.

About the procedures in detail:

Credit check

As part of the upcoming purchase, a credit check will be carried out by Intrum AG. The purpose of this credit check is to avoid credit defaults and fraud and thus to prevent over-indebtedness or unjustified claims. The personal data required for this purpose such as name, address, date of birth, contact details (email, telephone number) will be transmitted to Intrum AG.
In addition, data is read from the Internet protocol (IP address, proxy server used, etc.) using a script and transmitted to Intrum AG. Information about which personal data Intrum AG has stored can be requested under Intrum information request.

Registration

On our website we offer users the opportunity to register by providing personal data. The data is entered into an input mask and transmitted to us and stored. The following data is collected as part of the registration process:
- First name
- Last name
– position
- Address
– Telephone number
- E-mail address
– Password, encrypted
– Consent to the terms and conditions and data protection, including the time of consent
– Optionally, whether a newsletter order has been made, including the time of consent

If you have created a Gastro Zone customer account, we will use the email address provided there to inform you of important service information or changes to your customer account. Furthermore, no data will be passed on to third parties.

The user’s consent is also obtained to process this data.

On the one hand, the user's registration is necessary for the provision of certain content and services, such as the processing of the order, on our website. In addition, the user's registration is required to fulfill a contract with the user or to carry out pre-contractual measures.

The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected.

If the data collected is not used to conclude a contract with the user, this is the case for the data collected during the registration process if the registration on our website is canceled or changed.

With regard to data collected during the registration process to fulfill a contract or to carry out pre-contractual measures, this is the case when the data is no longer required for the execution of the contract. Even after the contract has been concluded, there may be a need to store the contractual partner's personal data in order to comply with contractual or legal obligations, such as those arising from the limitation periods for warranty claims or from tax retention obligations.

As a user, you have the option to cancel your registration at any time. You can change the data stored about you at any time. To do this, simply log in to your customer account or contact customer service with your request.

If the data is necessary to fulfill a contract or to carry out pre-contractual measures, early deletion of the data is only possible unless contractual or legal obligations prevent deletion.

Kriens, November 2021